Shipping policy

At Dwelliy, we are committed to providing a smooth and reliable shopping experience for our customers. We are pleased to offer Free Standard Shipping on all orders across the United States.

1. Shipping Cost

We offer Free Standard Shipping on all orders within the United States.

There are no additional standard shipping charges added at checkout.

2. Order Processing Time

We work hard to prepare and ship your order as quickly as possible.

Processing Time: 1–3 business days, excluding weekends and holidays.
Order Confirmation: Once your order has been processed and shipped, you will receive an email confirmation with your shipping and tracking information.
Busy Seasons: During holidays, promotional events, or periods of high order volume, processing times may take slightly longer.

3. Estimated Delivery Time

Standard Shipping: 7–12 business days

4. No Hidden Charges

We believe in clear and transparent pricing.

The applicable product price, shipping costs, and taxes will be displayed during checkout before you complete your purchase. Free Standard Shipping applies to eligible orders shipped within the United States.

We do not add unexpected handling fees or surprise shipping charges after your purchase is completed.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, when tracking is available.

You can use the tracking information provided to monitor the status of your shipment.

If you have not received tracking information within 5 business days after placing your order, please contact our support team at support@dwelliy.com.

6. Shipping Address Accuracy

Please carefully review your shipping address before completing your purchase.

Dwelliy is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you need to make a change to your shipping address, please contact us at support@dwelliy.com within 12 hours of placing your order. We will do our best to accommodate your request, but changes cannot be guaranteed once an order has been processed or shipped.

7. Damaged or Lost Items

If your order arrives damaged or appears to be lost during transit, please contact our support team as soon as possible at support@dwelliy.com.

Please include your order number and, when applicable, photos of the damaged package or product. We will review the situation and work with you to determine an appropriate resolution, which may include a replacement or other available solution.