Refund policy

At Dwelliy, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we're here to help. Please review the return and refund guidelines below.

1. Return Window

You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return, the item must be:

Unused and in the same condition in which you received it
In its original packaging
Returned with all included accessories and components

Items that do not meet these conditions may not be eligible for a refund.

2. How to Initiate a Return

To request a return, please contact us at support@dwelliy.com and include your order number and the reason for your return.

If your return request is approved, we will provide you with instructions on how and where to send your package.

Please do not send your return to the address below unless your return has been approved and our support team has instructed you to do so.

Return Address:
10385 San Sevaine Way Ste B
Jurupa Valley, CA 91752
USA

3. Return Shipping Costs

Who pays for return shipping? Customer
Is there a restocking fee? No

Customers are responsible for arranging and covering the cost of return shipping.

Customer Remorse (Changed mind): If you wish to return an item because you changed your mind, the customer is responsible for the return shipping costs.

Refund Approval Conditions

Refunds are only approved after:

Verification of product issue
Proof provided (photo/video) if applicable.

4. Refunds

Once we receive your returned item, it will be inspected to determine whether it meets our return requirements.

We will notify you once the inspection is complete and let you know whether your refund has been approved or rejected.

If approved:

Your refund will be processed to your original payment method within 10 business days.
The time required for the refund to appear in your account may vary depending on your bank or credit card provider.

5. Non-Refundable Items

Certain items may not be eligible for return or refund, including products that:

Have been used or installed
Are worn or damaged due to misuse
Are returned without their original packaging
Are missing accessories or components
Are not in their original condition

If you are unsure whether your item qualifies for a return, please contact us at support@dwelliy.com before sending it back.

6. Exchanges

We accept exchanges for eligible items.

If you would like to exchange an item, please contact our support team and return the original item according to the guidelines in this Return Policy.

Once the returned item has been received and approved, you may place a new order for the replacement item you prefer.

7. Order Cancellations

If you wish to cancel your order, please contact us at support@dwelliy.com within 12 hours of placing your order.

We will do our best to accommodate cancellation requests received within this timeframe. However, once an order has been processed or dispatched from our fulfillment facility, it may no longer be possible to cancel it.

If your order has already been dispatched, you may need to receive the package and follow our standard return process.